The preferred method of payment is by credit card or cash.

Company accounts may be established by prior arrangements with Management.

The electrical current is 240 volts AC at 50 Hz. Type C cables are available from Reception. A $50 hire deposit is refundable upon return of the item.

Guests are welcome to leave luggage at Reception on the day of departure for later collection. Please contact Reception for assistance.

A continental breakfast pack is available to purchase from reception for $13 each.

Additional pantry options are also available for purchase. Please see reception for all pantry items currently on sale as subject to change due to availability.

Alternatively, the Rockingham Foreshore is within 200m walking distance and offers a wide variety of restaurants and cafes available.

Please see reception for more information

A complete range of business services are available, including; scanning, courier, photocopying, facsimile, word processing and typing.

• Emails

Guests may receive email while staying at Quest Rockingham. Guest emails are to be addressed to questrockingham@questapartments.com.au Please request the sender to note “GUEST EMAIL FOR ****” in the subject line.

• Facsimile

The main facsimile number for Quest Rockingham is 08 9591 0699.

Any fax documents received, to your attention, can be delivered to your room or collected from reception.

Receiving faxed documents is complimentary.

Guests may also send fax documents if required.

Large documents over 5 pages incur a charge of $2.00 for the first page and $1.00 for subsequent pages applies.

• Courier

Mailing and shipping of local and overseas articles and parcels can be arranged with Reception.

Your mail can be delivered to your apartment on request or collected from reception. An SMS or email will be forwarded once any parcels or letters have arrived. All deliveries are kept at reception until collected.

If mail is expected after your departure we will be pleased to accept a forwarding address.

• Photocopying & Printing

A photocopying service is available upon request from Reception. 1 – 20 page documents are complimentary for all guests.

Documents 21 pages or larger incur a charge of $0.20 per page applies for black&white and $1 per page for colour.

Please contact Reception for more information.

A complimentary 24hr laundry is located on the ground floor adjacent to the hotel pool area.

All machines are free to use and each guest room key gives access to laundry room should door be closed. Complimentary washing power is also available, should you require more or require any further assistance, please see reception.

‍Baby Sitting Booking Service‍ ‍

Below is a suggested local babysitting service, however, guests should organise this arrangement directly with the babysitting service.‍‍ ‍

City Baby Sitters ‍

• Phone: 0466 201 589 ‍

• Website: citybabysitters.com.au

• ‍Email: bookings@citybabysitters.com.au

Cots, Highchairs and Baby Baths

‍Baby Kit including cots, baby linen, baby baths and high chairs are available on a complimentary basis.

Children must not be left unattended in or around hotel facilities or room at any time. Children 16yr and younger must be accompanied by an adult 18yr or older at all times.

A same day dry cleaning service is available Monday to Friday, excluding public holidays. 

Laundry bags and dockets are available at Reception. Fees apply.

Please complete and drop the docket and take your dry cleaning to Reception before 8:00am for delivery the same day. For additional laundry items outside of the nominated times, please contact Reception.

All One and Two Bedroom Apartments offer sofa beds, available as one extra person bedding.  Extra person charges are $40.00 per person, per night. Please notify the Reception of your requirements.

Sofa beds are not to be used unless set up previously by Quest Staff. Any use of sofa bed without prior approval may result in additional fees.

In the event of an emergency, please contact reception immediately.  It is important that guests familiarise themselves with the emergency procedures displayed on the back of your apartment door.

For after hour emergencies, please contact Quest Rockingham by dialling 9 and follow the prompts.  For immediate assistance, please contact Emergency Services by dialling 000.

Quest Rockingham is equipped with sophisticated fire detection and prevention systems. As a further precaution, we ask that you familiarize yourself with the emergency evacuation plan, located on the back of your apartment door.   In the event of a fire, a continuous warning bell will sound. Should you become aware of a fire or smell smoke, please call Reception immediately and state the location, in order to enable investigation

Should a fire start in or near your apartment:

• Remain calm

• Alert Reception immediately by dialing ‘9’

• If you are advised to evacuate the building, collect your key card and move towards the door

• Feel the door with the back of your hand. If it is hot, DO NOT OPEN

• If it is not hot, carefully open the door and look outside

• f the hallway is not too smoky, proceed to the fire exit and descend to the ground floor where you will be directed to the meeting point.

• If you encounter smoke, crawl on your hands and knees

• Once inside the fire stairs, keep walking down and do not stop until you exit the building on the ground floor.

• Proceed from the fire stairs through the entry foyer and out the glass sliding doors to the assembly point.

• DO NOT USE THE LIFTS

• DO NOT BRING ANY LUGGAGE

If You Are Unable To Leave Your Apartment:

• Advise Reception of your location by dialing ‘9’

• Pack wet towels or sheets under the door

• Remain close to the floor

• All apartment doors are fire rated in accordance with the Australian Fire Safety Standards

• If smoke is evident, open windows and balcony door to vent the apartment. Hang a bed sheet out of the window to signal the rescue team. Do not attempt to climb down

• Remain close to the floor, keeping a wet cloth over your nose and mouth

• Rest Assured – help is on the way

Note: If you have a physical condition that might impair your ability to either detect an alarm or evacuate via the stairway, please notify Reception immediately.

Contact Reception immediately if you require First Aid assistance.

Learn the first aid method of DRSABCD

First aid is as easy as ABC – airway, breathing and CPR (cardiopulmonary resuscitation). In any situation, apply the DRSABCD Action Plan.

DRSABCD stands for:

• Danger – always check the danger to you, any bystanders and then the injured or ill person. Make sure you do not put yourself in danger when going to the assistance of another person.

• Response – is the person conscious? Do they respond when you talk to them, touch their hands or squeeze their shoulder?

• Send for help – call triple zero (000). Don’t forget to answer the questions asked by the operator.

• Airway – Is the person’s airway clear? Is the person breathing?

• If the person is responding, they are conscious and their airway is clear, assess how you can help them with any injury.

• If the person is not responding and they are unconscious, you need to check their airway by opening their mouth and having a look inside. If their mouth is clear, tilt their head gently back (by lifting their chin) and check for breathing. If the mouth is not clear, place the person on their side, open their mouth and clear the contents, then tilt the head back and check for breathing.

• Breathing – check for breathing by looking for chest movements (up and down). Listen by putting your ear near to their mouth and nose. Feel for breathing by putting your hand on the lower part of their chest. If the person is unconscious but breathing, turn them onto their side, carefully ensuring that you keep their head, neck and spine in alignment. Monitor their breathing until you hand over to the ambulance officers.

• CPR (cardiopulmonary resuscitation) – if an adult is unconscious and not breathing, make sure they are flat on their back and then place the heel of one hand in the centre of their chest and your other hand on top. Press down firmly and smoothly (compressing to one third of their chest depth) 30 times. Give two breaths. To get the breath in, tilt their head back gently by lifting their chin. Pinch their nostrils closed, place your open mouth firmly over their open mouth and blow firmly into their mouth. Keep going with the 30 compressions and two breaths at the speed of approximately five repeats in two minutes until you hand over to the ambulance officers or another trained person, or until the person you are resuscitating responds. The method for CPR for children under eight and babies is very similar and you can learn these skills in a CPR course.

• Defibrillator – for unconscious adults who are not breathing, apply an automated external defibrillator (AED) if one is available. They are available in many public places, clubs and organisations. An AED is a machine that delivers an electrical shock to cancel any irregular heart beat (arrhythmia), in an effort get the normal heart beating to re-establish itself. The devices are very simple to operate. Just follow the instructions and pictures on the machine, and on the package of the pads, as well as the voice prompts. If the person responds to defibrillation, turn them onto their side and tilt their head to maintain their airway. Some AEDs may not be suitable for children.

Your apartment is serviced daily or once weekly except for Sundays and Public Holidays. To confirm your housekeeping schedule please contact reception.

Please report any spillages or accidental damage to Reception immediately as guests are responsible for any spillage loss or damage to the appliances, furniture and fixtures and all fittings in the apartment fair wear and tear is expected.

Where professional cleaning is required, the guest will be responsible for the costs.

For your convenience and security we ask that you retain your key card during your stay and return it upon checkout. Please report lost cards to Reception immediately.

A Luggage Trolley is available for use during reception hours of 7:00am – 11:00pm only and is stored on the ground floor. 

Please contact Reception for assistance.

Quest Rockingham has two lifts for guests’ convenience. One lift located in lobby area at front end of building whilst other lift located at rear of property at opposite end of building corridor.

Please do not use the lift in the event of a fire. Fire exit stairs to be used only

If lifts are out of order, please inform reception at once. Signage may be present to show ‘use other lift’ or fire escape stair may be opened for guest use if required.

For lift emergencies please hold the alarm button within the elevator and use the call operator button.

Quest Rockingham provides full wheelchair access into the property and offers full access apartments. Please contact Reception for more information.

• ‍ ‍Public

‍Rockingham Train Station is an approximate 4.2km from Quest Apartments with multiple bus and train services available. 

‍Two bus stops are also located at 25m and 100m from Reception.

‍For more information please see Transperth website for bus and train timetables. 

http://www.transperth.wa.gov.au/ 

‍Alternatively, contact reception staff for more details.

Please hand in any found items to RECEPTION.  Items are kept for a period of three months after which they will be disposed of at Management’s discretion. This is in accordance with Quest Serviced Apartments policies and procedures.

Should you experience any equipment failure in your apartment please contact Reception.

Please note all guests are liable for any spillage, loss or damage to the appliances, furniture fixtures and all fittings in the apartment. Fair wear and tear is accepted. The cost of professional cleaning, if required, will be charged to the guest account.

Local newspaper are available at Reception. If you would like a morning paper delivered to your apartment, please organise with Reception.

A range of tourist flyers and brochures are also available in the lobby.

Reception is pleased to arrange a taxi service to your desired location. Prebooking available

Payment must be made to taxi driver direct and cannot be charged back to your room.

Uber and all other ride share services must be booked on your own accounts.

A “Do not disturb” sign is provided at the back of your apartment door. Please place the sign outside of your apartment door should you require privacy.

Please be advised, no housekeeping service will be performed if the ‘Do not disturb’ sign is up.

Extra towels are available from Reception. Please dial ‘9’ from your room phone or visit Reception when convenient.

Need an umbrella? Borrow one from Reception with a $50 deposit, or you are welcome to purchase one to take home.

Wake up calls can be arranged by contacting Reception between 7:00am and 11:00pm daily. Alternatively you may use your alarm clock located on the bedside table of your apartment.